FAQs

How long will it take to process my order?

We are open Monday to Friday 8:30am – 4:00pm, orders received within those hours will be attended to in some capacity the same day. If the order is able to be sent by Australia Post and placed before our standard post run at approx. 12:00pm each day your order may be processed and sent the same day.

The item I want is saying sold out. Can I still order it?

In this instance it would be better to give us a call 03 9561 6110 or an email info@amco.com.au to discuss your options and to find out the turn-around time for the item that is sold out. Should you choose to wait for the particular item you will be placed on the back-order list and notified when it arrives.

Do I have to pay up front for this item?

No – there is no obligation for having a standard stock item on back order, we will take your details and get in touch to confirm if you would still like to go ahead with the purchase.

Can I order a custom color/item for an item that you do not carry as standard stock?

Yes – In some cases there may be a particular colour ball etc. or a product that is available from one of our suppliers that we may not necessarily carry as a stock item. We can order this in for you with our next order with the relevant supplier. In this case we would ask for full payment or a deposit up front depending on the value as we are ordering this especially for you.

How can I pay for my order?

Payment is to be made before any items will be dispatched from Amco. Payment can be made by credit card, cheque or EFT. If paying via EFT, the items will be dispatched when the funds have cleared the Amco Gymnastics bank account. If paying by cheque items will be dispatched on cheque clearing the AMCO account (usually the next business day).

Sizing

We have sizing guides for Gym Shoes, Toe Shoes and Grips on the applicable page or within the item on our web site. These are guides only, taken from the relevant suppliers and there will always be exceptions of course (narrow foot, long fingers etc.) A tracing can be emailed to Amco as part of your ordering process but also please note, without the ability to try on it is not always 100% effective sizing up grips or shoes from a tracing. We will do our best for you and have had a very good success rate in getting it right but from time-to-time items may need to be exchanged while we are fitting you, your child / athlete into the perfect size.

Can I only order online?

No – you are also welcome to come in to see us at 6/173 Wellington Road Clayton VIC 3168 if you are in a position to do so. We have a showroom with leotards, rhythmic products, grips, shoes.

How is my order shipped?

Amco uses both Australia Post express post and a variety of courier services depending on the size of the item/items being shipped. Your order will be delivered within the timeframes set by the postal services used.

Can my order be sent to a PO Box?

Yes, you can if it’s in an express post bag or small box.

Can my order be shipped to another country?

We do offer shipping to other countries. Standard shipping will not apply. International shipping costs are based on the size and weight of the parcel being sent. A customer service team member will calculate the shipping cost and your international shipping quote will be emailed to you for your approval. Please note: Stamp Duties and rates may apply in different countries depending on total dollar amount.

Can I pick up my order?

Yes – once the order has been paid for you can pick up from our office at 6/173 Wellington Road Clayton VIC 3168. If you have chosen to pick up, we will contact you to discuss and arrange the pick-up day with you.

What should I do when my order arrives?

For parcel delivery: packages can be left with no signature if requested. If damage is noticed, take pictures right away and notify Amco Gymnastics Customer Service at 03 9561 6110 or info@amco.com.au. For freight, inspect for damage, count the pieces, and confirm the quantity on the delivery receipt and packing slip BEFORE you sign the delivery receipt. If you fail to inspect for damage or verify the quantity before signing and find damage or a shortage later – we cannot help you. The carrier will claim no responsibility.

Do you have regular sales?

We run various specials throughout the year. Sales are posted on our Latest News section of our web site and also promoted through social media and via direct email to our customer data base and club data base.

RETURNS, REFUNDS AND EXCHANGES

We want you to be completely satisfied with your purchase from AMCO Gymnastics/ If you are not satisfied, we offer a hassle-free return or exchange within 30 days of the purchase date. This policy applies to all products purchased directly from us, whether in-store or online.

Eligibility

To be eligible for a return or exchange, the following conditions must be met.

• The item/s must be in original condition, including original packaging, tags and accessories.
• Proof of purchase, such as a receipt or order confirmation must be presented.
• The return must be initiated within 30 days of purchase.

Non-returnable Items

Certain items are not eligible for a return or exchange, including:

• Personalized or custom-made items
• Items that have been used, damaged, altered or washed.
• Sale items

Return Process

• Contact our customer service team at info@amco.com.au to inform them of your intention to return or exchange the item/s.
• Provide your order number, details about the item you wish to return, and the reason for the return.
• Our customer service team will provide you with instructions on how to proceed.

Shipping Costs

• For eligible returns due to product defects or errors on our part, we will cover the shipping.
• For other returns or exchanges, the customer is responsible for the shipping costs.

Refund Process

• Once we receive the returned item and verify the condition, we will process the refund to the original payment method.
• Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s policies.

Questions and Assistance

If you have any questions or need assistance with a return or exchange, please contact our customer service team. We are here to help and ensure that you have a positive shopping experience with us.