How long will it take to process my order?
We are open Monday to Friday 9:00am – 5:00pm, orders received within those hours will be attended to in some capacity the same day. If the order is able to be sent by Australia Post and placed before our standard post run at approx. 2:00pm each day your order may be processed and sent the same day.
The item I want is saying sold out? Can I still order it?
In this instance it would be better to give us a call 03 9561 6110 or an email email@example.com to discuss your options and to find out the turn-around time for the item that is sold out. Should you chose to wait for the particular item you will be placed on the back order list and notified when it arrives.
Do I have to pay up front for this item?
No – there is no obligation for having a standard stock item on back order, we will take your details and get in touch to confirm if you would still like to go ahead with the purchase.
Can I order a custom colour/item for an item that you do not carry as standard stock?
Yes – In some cases there may be a particular colour ball etc. or a product that is available from one of our suppliers that we may not necessarily carry as a stock item. We can order this in for you with our next order with the relevant supplier. In this case we would ask for full payment or a deposit up front depending on the value as we are ordering this especially for you.
How can I pay for my order?
Payment is too made before any items will be dispatched from Amco. Payment can be made by credit card, cheque or EFT. If paying via EFT a receipt of transfer must be shown before items are dispatched otherwise the items will be dispatched when the funds have cleared the Amco Gymnastics bank account. If paying by cheque items will be dispatched on cheque clearing the AMCO account (usually the next business day).
We have sizing guides for Gym Shoes, Toe Shoes and Grips on the applicable page or within the item on our web site. These are guides only, taken from the relevant suppliers and there will always be exceptions of course (narrow foot, long fingers etc.) A tracing can be emailed to Amco as part of your ordering process but also please note, without the ability to try on it is not always 100% effective sizing up grips or shoes from a tracing. We will do our best for you and have had a very good success rate in getting it right but from time to time items may need to be exchanged while we are fitting you, your child / athlete into the perfect size.
Can I only order online?
No - You can order over the phone with us if you prefer, you are also welcome to come in to see us at 2/2 Garden Road Clayton VIC 3168 if you are in a position to do so. We have a showroom with leotards, Rhythmic products, grips, shoes and also a showroom with some of our home use gymnastics equipment on display. Our warehouse is located very close to the office so larger items purchased can be picked up as well.
How is my order shipped?
Amco uses both Australia Post express post and a variety of courier services depending on the size of the item/items being shipped. Your order will be delivered within the time-frames set by the postal services used.
Can my order be sent to a PO Box?
Yes you can if it’s in an express post bag or small box.
Can my order be shipped to another country?
We do offer shipping to other countries. Standard shipping will not apply. International shipping costs are based on the size and weight of the parcel being sent. A customer service team member will calculate the shipping cost and your international shipping quote will be emailed to you for your approval. Please note: Stamp Duties and rates may apply in different countries depending on total dollar amount.
Can I pick up my order?
Yes – once the order has been paid for you can pick up from our office at 2/2 Garden Road Clayton VIC 3168 or from our warehouse at 7/173 Wellington Road Clayton VIC 3168. If you have chosen to pick up we will contact you to discuss and arrange the pick-up day with you and make sure we have the items at our office on the day you have elected to collect or in some instances we will send you direct to the warehouse depending on the size of the item/items being picked up.
What should I do when my order arrives?
For parcel delivery: packages can be left with no signature if requested. If damage is noticed, take pictures right away and notify Amco Gymnastics Customer Service at 03 9561 6110 or firstname.lastname@example.org . For freight, Inspect for damage, count the pieces, and confirm the quantity on the delivery receipt and packing slip BEFORE you sign the delivery receipt. If you fail to inspect for damage or verify the quantity before signing and find damage or a shortage later - we cannot help you. The carrier will claim no responsibility.
Do you have regular sales?
We run various specials throughout the year. Sales are posted on our Latest News section of our web site and also promoted through social media and via direct email to our customer data base and club data base.